FAQs & Sizing


Shirts are unisex, and fit fairly standard if slightly on the snug side. We don't recommend putting our clothes in the dryer if you want them to maintain their exact size, and if you like your crewnecks or hoodies to have a baggier fit, go one size up. 


For all in-stock items, please allow 5-10 business days for your order to be processed and packed - this does not include shipping times. If there is any issue with your order, we will reach out to you via the email listed on your order in a timely manner. You will receive a shipping confirmation with a tracking number once your order has been packed and shipped out with the respective carrier. 

If you order using expedited shipping, please email us immediately letting us know that you have purchased this shipping option. Same goes for if you are purchasing a shirt for specific date (such as a gift for someone's birthday, or a holiday like Christmas).


Within Canada: 2-13 business days
USA: 3-15 business days
International: 4-22 business days


If we are able to notify our shipping partner of the cancellation request before it is fulfilled, then we are able to, but we cannot make any guarantees. If your item is "return to sender", and you do not wish to pay for another shipment, we can process a refund for the items only (for a "return to sender", we get charged the return shipping as well) so long as the items are returned in new condition.


Please contact merch@thegetrealmovement.com if you wish to make a pre-order for an out of stock item. 

Important notes about pre-orders:
  • As a rule, pre-orders cannot have discounts or promo codes applied to them. This is because a given pre order takes up much more of our own time to source, send payment for, and manually fulfil on the backend of our site.
  • We always give an estimate on when your product will arrive in our warehouse and ship. Therefore, if you want to order multiple items, we recommend ordering them separately; otherwise all items will be shipped only once the pre-ordered items arrive in our warehouse.

If it is our fault:
We have a dedicated shipping department that deeply cares about Get REAL, and they work as fast as they can. However, sometimes mistakes do happen. In the event of a mistake on our end (i.e. you purchased a medium but we shipped you a small), please email merch@thegetrealmovement.com and we will make it right. The process is as follows: 
1. Email merch@thegetrealmovement.com to notify us of the error. 
2. If it is found to be our error, we will provide a pre-paid shipping tag, for the return. 
3. Once your package arrives safely at the address above, in new condition (including no pet hair), we will process your new shipment. If the item is found to be damaged in any way, the purchaser agrees to pay for their new item. 
4. Customers must notify us within 14 days of receiving their item.
For any other issues: 
Normally, the below policy is our policy for returns, but due to COVID-19, we are currently unable to process exchanges at this time, until restrictions and immediate COVID-19 concerns are eased up. 
In the event that a return is not our fault (i.e. we shipped you the size you ordered but you meant to enter in a different size, or we shipped you the colour you ordered but you meant to order a different colour, etc.), the purchaser agrees to cover the cost of shipping back to Get REAL, and the new shipment back to them. The process is as follows: 
1. Email merch@thegetrealmovement.com to notify us that you are starting a return process; this way we can notify our shipping department as well. 
2. Ship your return to:
Dan Casaca
4100 Chesswood Dr.
Unit 3
North York, ON 
Mark "Get REAL return items"
3. Email merch@thegetrealmovement.com with your tracking number as soon as you ship it. 
4. Once your package arrives safely at the address above, in new condition, we will send you an invoice for the new shipping (or for the new shipping + the cost of a new item/items, if you wanted to add on to your second shipment). 
5. Once that invoice is paid, we will process your new shipment, and send you your new tracking number. 


The Get REAL Movement holds no responsibility for orders where a third party shipping provider has made an error. The responsibility rests with the purchaser to contact the third-party shipping provider. For instance, if a shipment is returned to us because of an issue with your address, the options are: 
1. You, as the purchaser, can contact the shipping provider directly and to try and get your shipping costs refunded. If they comply, then you can contact us at merch@thegetrealmovement.com and pay for new shipping. 
2. You contact us immediately at merch@thegetrealmovement.com and pay for new shipping. 
3. In both instances, our return policy is the same as the above: we will not ship out new items until the old item or items have arrived safely back at our shipping department in new condition.

Please note: Most of our items are shipped using FedEx and they do not deliver to P.O Box. Please provide a full address so you can receive your items! If you input a P.O Box address and it’s sent back to us, refund will be granted minus shipping cost. If you do not have an alternative address, reach out to merch@thegetrealmovement.com

No. If you are ordering from outside of Canada, please be aware that there may be additional duties / customs fees that you will need to pay to your government's postal centre, in order to release your item to you. A few things to note here: 
  1. We wish we could say with certainty when someone will or will not be charged duties / customs, but unfortunately it varies country by country, and it even sometimes varies shipment by shipment within the same country. 
  2. Sometimes your credit card will automatically be charged, but other times the payment will be required in person at the moment of delivery. This definitely can pose a problem if you were not anticipating needing to be at home to receive your delivery, because -- at least in Canada -- they will often hold packages hostage at the depot, until payment is made. If this happens (again, based on our experiences in Canada), they will usually notify you in some way: an email, a phone call, or a physical sticker on your door or mailbox. 
  3. If you really need your item on the expected arrival date (aka it's for someone's birthday, or it's for a holiday like Christmas, etc.), and you are ordering from outside of Canada, we would recommend proactively contacting the third party shipping provider listed on your email confirmation / your local post office, to inquire about your options to pre-pay these duties / customs, so that your item is able to be left at your door / in your mailbox, and not held hostage until you call in and try and pay after the fact. 
  4. While these charges are annoying from a customer perspective, they are entirely out of our hands, and the money you pay in duties / customs does not go to Get REAL, it goes to your government as a tax on the product that you purchased. As such, any item that is returned to us for failure to pay duties / taxes, will need to be repurchased (not the whole item, but the shipping), for us to send it back to you to try again.

Please note that we are not responsible for any lost or missing packages but if you believe your package is lost, please email us at merch@thegetrealmovement.com and we will launch an investigation with the respective carrier.

If the above answers didn’t provide the necessary assistance you need, shoot us an email at merch@thegetrealmovement.com.

We try to get back to every email as quickly as possible but please allow 24-48 hours for a reply from our team. Multiple emails will put you at the end of the queue, unfortunately.  Our customer support team is available Monday to Friday from 9AM EST to 5PM EST. However, there may be delayed response times during holidays and promotions. 
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